Actual baseline · customer anonymized

Five of six sessions did not complete.

Goal: find which ages the live online classes serve, when they run and what they cost. The page exposed neither a class time nor a price.

Read this correctly: these are model-generated sessions, not real users. The quoted text is the model’s rationale recorded before each action. It can be wrong; the observable actions and page facts are the evidence.

1 / 6

completed

50%

actions scrolling

6 / 6

reached for chat

0

times or prices

Complete action trace

Jordan · 13 actions over 3:02

  1. 01click
    “Click the 'Online Homeschool Classes' nav link to find the dedicated page with class details, schedule, and pricing”
  2. 02scroll
    “Scroll down the live online classes page to find specific schedule times and pricing details”
  3. 03scroll
    “Scroll down further to search for actual schedule times and pricing tiers, since the visible content so far is just marketing”
  4. 04scroll
    “Scroll down further past this marketing fluff section to find actual schedule times, pricing tiers, and sign-up”
  5. 05scroll
    “Scroll back up to the top of the page to check the hero section for a sign-up or enrollment call-to-action”
  6. 06scroll
    “Scroll down past this fluffy 'good qualities' section to find an actual 'Enroll Now' or 'Sign Up' button”
  7. 07click
    “Click the 'Log in' link in the top navigation to see if it leads to an account creation or class registration flow”
  8. 08type
    “Click the 'Chat with us' button since there's no visible enrollment or sign-up button on this entire page”
  9. 09click
    “Click on the FAQ link in the footer to see if it explains the actual enrollment/sign-up process for classes”
  10. 10click
    “Click 'Chat with us' button to see if a chat window opens that could lead to an actual enrollment process”
  11. 11scroll
    “Scroll up to the top navigation bar to click 'Log in', since that may be the actual gateway to account creation”
  12. 12scroll
    “Scroll back to the very top of the page to carefully re-check the hero section for any enrollment option”
  13. 13click
    “Click the 'Chat with us' button in the footer to see if it reveals the actual class enrollment process”

Two direction words that an earlier redactor removed were restored where the intended action was unambiguous. No customer name or customer data is included.

Panel outcomes

Six independently attempted the same goal.

Jordan

stuck

Skims. Clicks fast. Assumes the obvious thing works.

2/3 goal steps · 13 actions

Dorothy

ran out of actions

Reads everything before acting. Slow, thorough, easily unsettled.

2/3 goal steps · 20 actions

Tyler

stuck

Impatient, mobile-minded. Gives a page seconds, not minutes.

2/3 goal steps · 18 actions

Catherine

stuck

Compares options. Checks the details before committing.

2/3 goal steps · 19 actions

Amara

ran out of actions

Navigates by structure and labels rather than layout.

1/3 goal steps · 20 actions

Sofia

completed

Anchors on a first impression and struggles to re-plan.

3/3 goal steps · 10 actions

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